Refund Policy

1. Overview

Payments for Domain Dodo subscriptions are processed by Paddle.com (paddle.com), who acts as the Merchant of Record. This means Paddle is the legal seller of Domain Dodo subscriptions and handles all payment and refund processing on our behalf.

2. 14-Day Money-Back Guarantee

If you are not satisfied with a paid Domain Dodo plan, you may request a full refund within 14 days of your first payment on that plan (or within 14 days of upgrading to a higher plan). No questions asked.

3. How to Request a Refund

To request a refund:

1. Email us at refunds@domaindodo.com with your registered email address and a brief description of your reason for requesting a refund.
2. We will process the request via Paddle within 5 business days. Refunds are returned to your original payment method.

Alternatively, you may contact Paddle's support directly — Paddle is the Merchant of Record and can process refunds on their end.

4. Renewals

After the initial 14-day window has passed, subscription renewal charges are non-refundable. To avoid being charged for the next billing period, cancel your subscription before the renewal date via the billing portal.

5. Free Plan

The Free plan has no charges. No refunds are applicable.

6. Exceptions

We reserve the right to decline a refund request where there is evidence of abuse of this policy, such as creating multiple accounts to claim repeated refunds or other patterns of bad faith use.

7. Chargebacks

We ask that you contact us at contact@domaindodo.com before raising a chargeback with your bank or card provider. Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is investigated.

8. Contact

For any questions about this policy, please contact us at contact@domaindodo.com.